Docs / Orders

Order messages: address and tracking

Orders that go to the wrong address cost you a delivery and a return. WhappCart can message the customer after an order to confirm the address, and message them again when the order ships.

Address confirmation

The customer gets a WhatsApp message with a link to a small page showing the address on the order. They tap to confirm, or correct it. You see the result on the order.

Shipping and tracking

When you add a courier and tracking number (AWB) to an order, WhappCart sends the customer a message with the tracking link. Common Romanian couriers are supported, and you can set the tracking number from your courier plugin's field.

These messages use approved WhatsApp templates. See Message templates.

Still stuck? Contact support.