Docs / Recovery

Reminders and follow-ups

Pro can send up to three reminders to each customer:

1. First reminder: sent after the cart has been abandoned (30 minutes by default).
2. Follow-up: after a set delay, for example 24 hours, if the customer still has not ordered.
3. Final reminder: for example 72 hours after the cart was abandoned.

Good to know

• Reminders stop as soon as the customer orders.
• You can stop them if the customer clicks the recovery link.
• A customer is not messaged again within the frequency limit you set (48 hours by default).
• You can add a unique single-use coupon to the follow-up.

Still stuck? Contact support.