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Settings reference

Open WooCommerce → WhappCart → Settings.

Tracking

• Tracking enabled: turns cart tracking on or off.
• Cut-off time (minutes): time without activity before a cart counts as abandoned. Use 1 to 5 minutes while testing and 30 to 60 on a live shop. The check runs every 5 minutes.
• Default country code: digits only, for example 40 for Romania. It turns 0722123456 into +40722123456.
• "Message on WhatsApp" text: the text typed into WhatsApp when you click the green button. See Message on WhatsApp.
• Consent checkbox: with it on, only customers who tick the box at checkout are tracked. You can change the checkbox text. See Consent and privacy.
• Frequency cap (hours): do not send a second abandoned-cart event for the same phone number within this many hours. 0 means no limit.
• Quiet hours: events that come due outside the window you set wait until it opens. A recovered event is always sent at once. It uses your site's time zone.
• Do not track these roles: logged-in users with these roles are never tracked and never see the popup. Use this so your own tests do not show up.
• Delete old carts after: removes carts with no activity for this long. It runs once a day.

Webhook

• Webhook URLs: one HTTPS address per line. Every event goes to all of them.
• Data format and Secret: choose how the data is sent. An optional secret is sent with each request so your receiver can check it came from your shop.
• Send a test: sends a sample event to every URL so Make or Zapier can detect the data. Save your settings first.

More in Send carts to Make, Zapier or n8n.

Email alerts

Tick Email me when a cart is abandoned and, if you like, Email me when an abandoned cart is recovered, and choose where the emails go. Leave the address empty to use the site admin email.

Add-to-cart popup

See Add-to-cart popup.

Reminder sequence and coupons

Pro. See Reminders and follow-ups.

Still stuck? Contact support.