Docs / Recovery
Carts, statuses and dashboard
Open WooCommerce → WhappCart. The Dashboard shows the numbers. The Carts list shows each customer.
Cart statuses
- In progress: the customer is still shopping or checking out. It becomes Abandoned if nothing happens for the cut-off time.
- Abandoned: the customer left without paying and there is something to recover.
- Recovered: the customer came back after being abandoned and paid. The order number links to the order.
- Completed: the customer paid without ever being marked abandoned.
- No consent: the customer did not tick the consent box, so no messages are sent.
- Skipped: a reminder was not sent on purpose, for example when there was no phone number.
- Send failed: a message was tried and did not go out. Open the cart to see why.
With Pro and WhatsApp connected, a small line under the status shows whether the message was sent, delivered, read or failed.
Filters
Use the tabs above the list: All, Abandoned, Imported, Recovered, In progress, Anonymous and Dormant. Anonymous carts have no contact details yet. Dormant carts are abandoned carts that were reported and still have no reply after the dormant period (21 days by default). The Imported tab only shows once you have imported past orders.
Cut-off time
A cart becomes Abandoned after the cut-off time with no activity. The default is 30 minutes. Change it in Settings. Carts are saved at once; the status is checked about every 5 minutes.
Dashboard
The dashboard shows key numbers, the funnel, a trend chart, sources and the most abandoned products. Pick a date range at the top. Click Show/hide to choose which widgets you see. Your choice is saved for your user. Imported carts are never counted.
Reports
The Reports page has more detail and a CSV export. Download a report as CSV to open it in Excel or Google Sheets.
Still stuck? Contact support.