Docs / Account

Troubleshooting

No carts show up

• A cart is saved only when a customer adds a product or types their details. Test with a private browser window.
• Logged-in admins are usually ignored. Test as a visitor.
• WhappCart is built for the classic WooCommerce checkout. Check which checkout your site uses.
• A caching or optimization plugin may block the background request. Exclude the cart, checkout and admin-ajax pages from caching.

Carts stay "In progress" and never become Abandoned

The status is checked by WordPress's scheduled tasks (WP-Cron), about every 5 minutes. WP-Cron only runs when someone visits your site. On a quiet shop or a local test site it can be late. Also check the cut-off time in Settings: a cart needs that many minutes without activity.

The WhatsApp button is missing

See Message on WhatsApp. Usually the phone number is missing, is a local number with no default country code set, or the customer has not given consent.

A WhatsApp message failed (Pro)

• Open the cart and read the error line.
• Check that the template is approved in Meta and that its name and language match.
• Check that your Meta account has a payment method.
• Check the access token has not expired. Use a permanent token.

See Connect your WhatsApp number and Message templates.

Pro, trial or license does not activate

• Make sure the free plugin is installed first, then click Start free trial or Activate license in it.
• Check the license key was copied in full, with no spaces.
• Check your site can reach the internet. A firewall or a local site with no outside access blocks activation.
• Still stuck? Email hello@whappcart.com with your site address and the license email.

More about licenses and trials: Your license and updates.

Still not working

Turn on WordPress debugging, repeat the problem, and send us the last lines of wp-content/debug.log to hello@whappcart.com.

Still stuck? Contact support.