Docs / Recovery

Import past carts and orders

WhappCart can't see shopping carts that were abandoned before it was installed, because WooCommerce did not save them. It can import your unfinished orders instead: orders that reached checkout but were never paid. This is free.

What gets imported

Orders with status Pending payment, Failed or Cancelled, that have a phone number or email on them. Each one appears as a cart so you can contact the customer.

How to import

1. Open WooCommerce → WhappCart → Tools.
2. Find the Import past carts card.
3. Choose how far back to look: 30, 60, 90, 180 or 365 days.
4. Click the import button. You see how many carts were added.

Running it again is safe. An order that was already imported is skipped.

Where they appear

Imported carts have their own Imported tab in the Carts list, and the source shows as "Imported order". The tab only appears once you have imported something.

What does not change

• Your numbers stay clean. Imported carts are left out of the dashboard, the reports and the recovery rate.
• Nothing is sent automatically. Imported customers did not agree to messages through WhappCart, so no reminder goes out on its own.
• You can still use the green Message on WhatsApp button on a cart to write to the customer yourself. Only contact people you have a reason to contact.

Good to know

• Orders without a phone number or email can't be contacted, so they are skipped.
• One cart is kept per customer (the newest unfinished order). If the customer bought something later, they are skipped, because there is nothing to recover.
• Only unfinished orders are imported. Completed orders are not, and customers who just left the site without checking out can't be recovered.

Still stuck? Contact support.