Docs / Recovery

Email recovery

Email recovery sends the same three reminder steps by email to customers who gave an email address. It also recovers carts that have an email but no phone number.

Set it up

1. Make sure the Email recovery module is on under Modules.
2. Open the email settings, next to the WhatsApp templates under Templates.
3. Tick Send recovery emails.
4. Set a From email on your own domain and, if you like, a Reply-to.
5. Edit the subject and text for each of the three steps. You can change the button text and footer too.

The timing of the steps, and the rule that stops reminders once the customer clicks, are set under Settings → Reminder sequence. See Reminders and follow-ups.

Unsubscribe

Every email has an unsubscribe link. A customer who unsubscribes is never emailed again. You can set the message they see afterwards.

Deliverability

Emails go out through your site's normal WordPress email. For good delivery use an SMTP plugin or a transactional email service, and send from an address on your own domain. Otherwise messages may land in spam.

Still stuck? Contact support.