Docs / Recovery

Message on WhatsApp (free button)

Every cart that has a phone number gets a green Message on WhatsApp button. It is in the Abandoned carts list and on the cart's detail page. It is part of the free version.

How it works

1. Open WooCommerce → WhappCart → Abandoned carts.
2. Click Message on WhatsApp on the cart you want.
3. WhatsApp opens in a new tab with the customer's number and a message already typed. On a phone it opens the app. On a computer it opens WhatsApp Web.
4. Read the message, change it if you like, then press send.

Change the message

Go to WhappCart → Settings → Tracking and edit the "Message on WhatsApp" text field. You can use these tags:

• {first_name}: the customer's first name
• {products}: the products in the cart
• {cart_total}: the cart total
• {cart_url}: a link that refills the customer's cart
• {shop_name}: your shop name

When the button does not show

• The cart has no phone number, or the number is too short or too long (it needs 8 to 15 digits).
• The number is local (for example 0722...) and no default country code is set. Set it under Settings → Tracking → Default country code.
• The cart was already recovered.
• The customer did not give consent.

Good to know

• You send the message yourself, from your own WhatsApp. WhappCart can't see if it was sent, delivered or read.
• It needs no Meta account, no API and no templates.
• It suits a few carts at a time. Only message customers who agreed to be contacted.
• For automatic sending with delivery status, see Connect WhatsApp (Pro).

Still stuck? Contact support.